1. Information We Collect
Information You Provide
When you contact us, request a quotation, book a discovery call, or purchase our services, we may collect:
- Full name
- Email address
- Phone number
- Company name
- Billing information necessary for invoicing
- Bank transfer payment details where applicable
Project Information
To produce your explainer video, we may receive project materials including:
- Brand guidelines
- Company logos
- UI/UX designs
- Figma or Adobe XD files
- Screenshots
- Product documentation
- Technical documentation
- Pitch decks
- Existing scripts
- Marketing materials
- Customer personas
- Product positioning documents
- Other creative assets necessary for project completion
Website Uploads
Our website may allow users to upload files through contact forms, quotation requests, or our "Get a Free Storyboard" feature. These uploads may include:
- Logos
- Branding assets
- Design references
- Other materials voluntarily provided by the client
Automatically Collected Information
When you visit our website, we may automatically collect information including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Session duration
- Referral source
- Cookie identifiers
2. How We Use Your Information
We use collected information to:
- Respond to inquiries
- Prepare proposals and quotations
- Produce SaaS explainer videos
- Develop scripts and storyboards
- Create animation and motion graphics
- Process payments
- Deliver completed projects
- Provide customer support
- Improve our website and services
- Maintain internal business records
- Comply with legal obligations
- Send marketing communications where permitted by law
We do not sell or rent your personal information.
3. Client Confidentiality
Confidentiality is one of the core principles of Xnimations.
Every client project is treated as confidential by default.
Unless expressly authorized by the client in writing, we will not disclose, publish, distribute, or otherwise share:
- Product concepts
- Software interfaces
- Business strategies
- Marketing plans
- Technical documentation
- Source materials
- Project files
- Internal communications
- Any confidential business information provided during the engagement
Upon request, we are happy to execute a separate Non-Disclosure Agreement (NDA).
4. Artificial Intelligence (AI)
To improve efficiency and creativity, Xnimations may use artificial intelligence tools during certain stages of production, including:
- Research
- Brainstorming
- Script ideation
- Content refinement
- Creative planning
- Internal workflow automation
We do not intentionally submit confidential client information to public AI systems for model training without the client's permission.
AI serves only as a productivity tool. All creative decisions, story development, design direction, and final deliverables are reviewed and approved by our human team.
5. Marketing Communications
If you contact us, request a quotation, download resources, or otherwise provide your contact information, we may send:
- Company updates
- Service announcements
- Educational content
- Marketing emails
- Promotional offers
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.
6. Cookies and Analytics
Our website uses cookies and similar technologies to improve functionality, understand visitor behavior, and measure marketing performance. We may use services including:
- Google Analytics
- Meta Pixel
- LinkedIn Insight Tag
- Google Ads Conversion Tracking
- Microsoft Clarity
- Other similar analytics and advertising technologies
These technologies help us improve our website, understand user interactions, and evaluate the effectiveness of our marketing campaigns. You may disable cookies through your browser settings; however, some website features may not function properly.
7. Data Storage and Security
We implement commercially reasonable administrative, technical, and organizational safeguards to protect your information. These safeguards include:
- Secure cloud storage selected according to client requirements
- Encrypted communications where appropriate
- Access restrictions
- Password-protected systems
- Regular software updates
- Limited internal access to client information
Although we take reasonable precautions, no method of electronic storage or transmission over the internet is completely secure.
8. Data Retention
Unless otherwise agreed, project files and associated client information are retained for up to twelve (12) months following project completion. This retention period allows us to:
- Provide future revisions
- Recover archived files
- Resolve technical issues
- Maintain project continuity
Clients may request deletion of their project files at any time. Upon receiving a verified written request, we will permanently delete retained project materials unless we are legally required to retain certain records.
9. International Clients
Xnimations serves clients worldwide.
As a result, your information may be processed or stored outside your country of residence.
By engaging our services, you acknowledge that your information may be transferred internationally while we continue to apply reasonable safeguards to protect your data.
10. Sharing Information
We do not sell your personal information.
We may disclose information only when necessary:
- To comply with applicable laws
- To protect our legal rights
- To respond to lawful governmental requests
- With your explicit consent
Since production is handled internally, we do not routinely outsource client projects to third-party production studios or freelancers.
11. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Delete your personal data
- Withdraw consent where applicable
- Object to certain processing activities
To exercise these rights, please contact us using the details below.
12. Children's Privacy
Our services are intended exclusively for businesses and individuals aged 18 years or older. We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology. Any updates will be published on this page with a revised Effective Date. Your continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions regarding this Privacy Policy or our data handling practices, please contact us:
Xnimations
A Brand of BlueHub Consultants LLC
Ajman Free Zone, United Arab Emirates
Website: https://xnimations.com
Email: privacy@xnimations.com
We will make reasonable efforts to respond to privacy-related inquiries promptly.